FAQ for Exhibitors:

1. How to become an exhibitor at the Macao International Travel (Industry) Expo (MITE)?

Ans: You can click “Exhibitor Application” on the MITE official website at www.mitexpo.mo and submit relevant information and materials required. If your application is approved, the Expo office will contact you within 14 working days by email/phone. Please note that no further notice will be given to those applications not approved.

2. If my company is not directly related to tourism, can my company apply to be an exhibitor?

Ans: The Expo welcomes applications from companies related to cultural and creative industries and tourism. Companies that are not directly related to these two industries can still submit their application and will be considered by the Expo Office.

3. If my company is newly established, can my company apply to be an exhibitor?

Ans: Yes. MITE has no restriction on this, but you need to submit the Business Registration and the Business Tax – Tax Demand Note (M/8).

4 .What is the maximum number of booths that an exhibitor can apply for?

Ans: There is no limit to the number of booths you can apply for.

5. What is the available duration of the Pre-scheduled Appointment System (PSA) provided by the Expo?

Ans: The PSA will be available from 1th June for exhibitors to upload their company profile and product information. From 7th June to 12th July, buyers can conduct online business matching and negotiation via message chat or video call through the entrance of PSA on the Expo official website.

6. How can exhibitors log in the Pre-scheduled Appointment System (PSA)? What are the Account Username and Password?

Ans: Registered buyers only need to log in your account on the MITE official website with the same username and password when you make your application. You will see the “entrance” to the PSA system and can log in directly. If you have any problems logging in, please contact us (Email: info@mitexpo.mo ; Tel.: (853) 2870 3707).

7. If my company has been approved as an exhibitor, when do I need to pay the deposit?

Ans: Please make online payment on the Expo official website or via Bank Transfer (please submit copy of the remittance receipt) within ONE WEEK after receiving the phone call/email from the Expo office. The Expo office will confirm your buyer status upon payment received.

8. When can exhibitors enter the venue for booth installation?

Ans: For Raw Space it will be on 5th July (1pm – 11pm), 6th July (9am – 11pm) and 7th July (9am – 10pm). For Standard Booth it will be on 7th July (9am – 11pm).

9. Can Exhibitors dismantle earlier?

Ans: For Standard Booth it will be on 10th July (5pm – 11pm), For Raw Space will be on 11th July (9am – 8pm). Exhibitors should not leave or start booth dismantling before the Expo is officially closed.

10. How can exhibitors join the B2B Destination (Macao) Tourism Promotion Seminars and Cloud Live Broadcast mentioned in the Exhibition’s Guide, anything needs to be prepared? Is it free of charge?

Ans: All exhibitors are welcome to join. The Expo Office will examine and approve the type of products exhibitors wish to promote or sell. Exhibitors only need to apply online, follow the application procedures and fill in the answers to corresponding questions.

11. What if my company only want to do B2B, are we still able to join the MITE?

Ans: Yes. However, staff will still need to be present at the exhibition booth, follow the normal application procedure by submitting the application form or apply online and fill in the answers to corresponding questions.

12. Can my company sell food and beverage at the venue?

Ans: Yes. Please submit the Sales Goods Declaration Form. Exhibitors may sell food and beverage at the venue once the approval from relevant authority department is obtained.

13. How many exhibitors and buyers were there last year?

Ans: 394 Exhibitors, 195 Mainland China hosted buyers and 144 foreign online exhibitors and 183 trade visitors participated in the 9th MITE.

14. Can exhibitors distribute souvenirs on site?

Ans: Yes. However, simple and practical souvenirs with less packaging are recommended.

FAQ for Macao Exhibitors:

1. If my company is an exhibitor from Macao, do we need to pay any fees?

Ans: Booth rental for local exhibitors from Macao will again be exempted this year, however, a deposit of MOP1,000 is required but refundable to eligible exhibitors after the Expo.

2. What are the conditions for the refund of deposit to Macao exhibitors?

Ans: Macao exhibitors are required to pay the deposit and fulfill the following requirements during the expo before the deposit can be refunded:
① MOP1000 per 9 square meters of booth space.
② Staff must be present at the booth during the exhibition and the booth must not be left idle.
③ Exhibitors may choose to conduct business negotiations or offer onsite promotional products/ interact with visitors.

FAQ for Mainland China Exhibitors:

1. If my company is from Mainland China, can we become an exhibitor? Do we need to pay any fees?

Ans: Yes. For more information please check the Exhibitor’s Guide from our official website (www.mitexpo.mo)

FAQ for International Exhibitors:

1. What are the alternatives for international exhibitors who are unable to visit Macao and participate in MITE in person?

Ans: The Expo will set up a “Cloud Promotion” area at the venue for international exhibitors and cultural tourism organizations that are unable to visit Macao and set up a physical booth at the Expo. They may introduce their local tourist attractions and unique tourism products to the on-site and online audience through online presentation, with videos, pictures or PowerPoint slides, within 30 minutes. For more information, please refer to the “Exhibitor Guidebook” on the MITE official website. (www.mitexpo.mo)

General Enquiry：

1.What will be the arrangements if Typhoon Signal No. 8 or Black Rainstorm Warning is hoisted during the period of booth construction and decoration or the Expo period ?

Ans: a. If Typhoon Signal No.8 or Black Rainstorm Warning is hoisted by the Macao Meteorological and Geophysical Bureau (SMG) before 08:30am, the exhibition venue will be temporarily closed.
b. If Typhoon Signal No.8 or Black Rainstorm Warning is lowered or cancelled before 13:00pm on the same day by the SMG, the exhibition venue will reopen in two hours.
c. If Typhoon Signal No.8 or Black Rainstorm Warning is lowered or cancelled after 13:00pm on the same day by the SMG, the exhibition venue will be closed for the day. (If there is any update, the latest announcement of the Expo office shall prevail)

2.Do exhibitors need to pay attention to any of the anti-epidemic measures?

Ans: a. Exhibitors should wear a mask;
b. Alcohol-based disinfectants are available at the entrance of Hall A;
c. Body temperature will be checked at the entrance of Hall A (those with a temperature higher than 37.5 degree Celsius are not allowed to enter the hall); Present the Macau Health Code and maintain a 1-meter social distance.

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FAQ for All Buyers：

1. How to become a buyer at the 10th Macao International Travel (Industry) Expo (hereinafter “the Expo”)?

Ans: Click “Visitors”→“Buyer Application” on the Expo official website (www.mitexpo.mo) to fill in and submit the information requested.

2. How many buyers can apply from each entity?

Ans: Only one buyer from each entity will be accepted.

3. How long does it take to confirm if the buyer application has been approved?

Ans: If your application is approved, the Expo office will contact you within 14 working days by email/phone. Please note that no further notice will be given to those applications not approved.

4. What is the available duration of the Pre-scheduled Appointment System (PSA) provided by the Expo?

Ans: The PSA will be available from 1th June for exhibitors to upload their company profile and product information. From 7th June to 12th July, buyers can conduct online business matching and negotiation via message chat or video call through the entrance of PSA on the Expo official website.

5. How can buyers log in the Pre-scheduled Appointment System (PSA)? What are the Account Username and Password?

Ans: Registered buyers only need to log in your account on the MITE official website with the same username and password when you make your application. You will see the “entrance” to the PSA system and can log in directly. If you have any problems logging in, please contact us (Email: info@mitexpo.mo ; Tel.: (853) 2870 3707).

FAQ for Offline Buyers:

1. If I have been approved as a buyer, when should I pay the deposit?

Ans: Please make online payment on the Expo official website or via Bank Transfer (please submit copy of the remittance receipt) within ONE WEEK after receiving the phone call/email from the Expo office. The Expo office will confirm your buyer status upon payment received.

2. When and where should Offline Buyers do their onsite registration?

Ans: Offline Buyers can register on 7th July from 14:00-22:00 or on 8th-9th July from 09:00-18:00 at the Buyer Registration Area located at the entrance of Hall A, Cotai Expo, The Venetian Macao.

3. What are the requirements for Offline Buyers to get their deposit refunded ?

Ans: The deposit will be refunded within 15 working days after the Expo upon verification of the following requirements:
a. Buyer attends the Expo and fulfills all Buyer's obligations.
b. Buyer must use the PSA system.
c. Buyers must attend at least more than 80% of scheduled meeting appointments. d. The Post-event questionnaire of the Expo for buyers must be completed and submitted.

FAQ for Buyers outside Macao:

1. Will buyers be rewarded for each business matching?

Ans: After exhibitors connect with buyers via message chat or video call through the PSA, the buyer will be rated immediately. If an exhibitor rates 3 or more points for a buyer, the buyer will receive a reward of US$5 (maximum US$100); if the score is less than or equal to 2 points, the buyer will not receive any reward.

2. When will buyers receive the reward?

Ans: The reward will be remitted to the bank account provided by the buyer during registration within a month after the Expo.